定制订单有保修吗？
Yes, our custom orders come with a warranty. The warranty coverage depends on the type of product and materials used. Typically, our Corten steel and stainless steel products come with a 1-year warranty against structural defects and premature corrosion under normal use conditions. However, the warranty does not cover: If you have specific warranty concerns […]
能否定制尺寸、形状或设计
是的！我们专门从事定制金属制品，我们的大多数产品，包括科顿钢火盆、烧烤架、水景和围栏面板，都可以定制。您可以定制：✅ 尺寸 - 调整尺寸以适应您的空间。✅ 形状 - 从圆形、方形、矩形或独特设计中选择。✅ 设计细节 - 添加穿孔、雕刻或特定 [...]
如果收到损坏的产品，我该怎么办？
If you receive a damaged Corten steel product, follow these steps to resolve the issue efficiently: 1. Inspect the Product Upon Arrival 2. Document the Issue 3. Contact the Seller or Manufacturer 4. Determine the Next Steps Depending on the seller’s policy, you may be eligible for:✅ Replacement – A new product sent at no […]
我的 Corten 钢产品会继续生锈吗？
是的，您的 Corten 钢产品会继续生锈，但仅限于一定程度。科顿钢又称耐候钢，会形成一层保护性锈层，随着时间的推移会逐渐稳定。这层保护层可以防止底层金属进一步腐蚀，从而大大减缓生锈过程。关于 Corten 钢生锈的要点：
如何维护我的 Corten 钢产品？
Maintaining your Corten steel products is simple, as they are designed to develop a protective rust layer that enhances durability. However, proper care can help ensure longevity and appearance. Here are some key maintenance tips: 1. Allow Proper Weathering 2. Cleaning & Surface Care 3. Preventing Staining on Surroundings 4. Enhancing & Controlling Patina Development […]
你们发货到哪里？
我们向全球发货，重点关注北美、欧洲、澳大利亚和其他国际地区的市场。我们的物流网络使我们能够送货到✅ 美国和加拿大 - 主要城市和港口，可选择门到门或港口交货。 ✅ 欧洲 - 包括英国、德国、法国、意大利、荷兰、西班牙等。
Do you provide installation services?
We do not provide direct installation services, but we offer detailed installation guides and technical support to help customers set up our products easily. For large-scale projects or complex installations, we recommend working with local contractors, landscapers, or architects who are familiar with metalwork and outdoor structures. Additionally, we can provide:✅ Pre-drilled holes, mounting brackets, […]
Do you offer bulk or wholesale pricing?
Yes, we offer bulk and wholesale pricing for businesses, distributors, and project contractors. Our wholesale program is designed for: We provide flexible order quantities, competitive wholesale discounts, and global shipping to ensure our partners get the best value. For bulk pricing details, MOQ (minimum order quantity), and lead times, please contact us directly.
Are your products customizable?
Yes, our products are fully customizable to meet the specific needs of our customers. Since many of our products, such as Corten steel water features, fire pits, BBQ grills, planter boxes, and decorative screens, are used in unique landscaping and architectural projects, we offer customization in the following aspects: We work closely with landscape designers, […]
What materials do you use in your products?
We primarily use high-quality, durable materials to ensure the longevity and aesthetic appeal of our products. The main materials we use include: Each material is selected based on the specific application, ensuring the best balance of durability, aesthetics, and performance for both residential and commercial projects.
